OnScreen step by step in application help is not a replacement to traditional training, it’s a complementary tool that top organizations have used to increase user adoption, improve training effectiveness and reduce costs associated with retraining and user error.
Here are 4 distinctions between OnScreen in application guides and walkthroughs vs training.
- Training is used to learn new skills and acquire knowledge. Onscreen help enables users to apply these skills and knowledge.
- Training is typically associated with process change or new project roll-out and follows that schedule. OnScreen guides are called when an employee needs help regardless of the freshness of the material.
- Training takes employees away from work and their daily tasks. Onscreen in-application help is available at the time of need and requires the employee to follow clear instructions set by their trainers or subject matter experts in words they use and understand.
- Training is about explaining the process and that includes the how and the why. OnScreen step by step guides are about helping the user complete their tasks successfully.