It’s the moment of truth: the development team says that Salesforce Lightning is ready for roll-out, and now you just have to prepare and train everyone for the transition. Here’s what you need to do. Do a pilot test with power users Before cascading it to the rest of...

Change is never easy, and it’s especially difficult in the workplace. People resist using new technology or software because they feel it creates more work for them: aside from completing their tasks, they now have to become familiar with the tools and platform. That...